Privacy policy

This Privacy Policy explains how V-Well Allied Health trading under the registered business name Swallowing and Dysphagia Support collects, uses, stores, and discloses personal information when you use our website, online learning platform, online courses, digital resources, mailing list, contact forms, and related services.

By using our website, enrolling in a course, creating an account, making a purchase, submitting an enquiry, or subscribing to our mailing list, you acknowledge that we may collect and handle your personal information as described in this Privacy Policy.

1. Who we are

In this Privacy Policy:

“we”, “us” and “our” means V-Well Allied Health trading under the registered business name Swallowing and Dysphagia Support.

“you” and “your” means the person using our website, platform, course, services, or communications.

“course” means any online training, module, webinar, video, handout, worksheet, quiz, certificate, digital download, or learning resource provided by us.

“platform” means the online learning platform used to deliver the course, including LearnWorlds or any other learning management system we use.

Our contact details are:

Business/legal entity: V-Well Allied Health

Registered business name: Swallowing and Dysphagia Support

Website: https://www.swallowinganddysphagiasupport.com.au/

Email: Info@SwallowingSupport.com

ABN: 14674140991

2. What personal information we collect

The personal information we collect depends on how you interact with us. It may include:

your name;

email address;

phone number;

organisation or employer name;

job title, profession, or role;

billing details and purchase history;

course enrolment details;

account login details;

course progress and completion status;

quiz responses, quiz results, and assessment records;

certificate details, including certificate issue date and expiry date;

enquiries, messages, feedback, or support requests you send to us;

newsletter and marketing preferences;

website usage information, such as IP address, device type, browser type, pages viewed, and general analytics data;

any other information you choose to provide to us.

We do not intentionally collect sensitive health information about learners through our general online course unless you choose to provide that information to us, for example through an enquiry, message, form, or support request.

3. How we collect personal information

We may collect personal information when you:

visit our website;

create an account on our online learning platform;

enrol in or purchase a course;

complete lessons, quizzes, assessments, or course activities;

receive or download a certificate;

contact us by email, phone, website form, social media, or another communication method;

subscribe to our newsletter or mailing list;

register for a webinar, event, resource, or training session;

interact with our marketing emails, website, or online content;

are enrolled in a course by your employer or organisation.

We may also collect personal information from third-party service providers that help us deliver our courses, process payments, manage emails, host the website, analyse website traffic, or provide customer support.

4. How we use personal information

We use personal information for purposes including:

creating and managing your course account;

enrolling you in courses;

providing access to online training and course materials;

tracking course progress and completion;

recording quiz results and completion requirements;

issuing certificates of completion;

processing payments and purchase records;

sending receipts, invoices, order confirmations, and course access information;

responding to enquiries, feedback, or support requests;

providing customer and technical support;

communicating with you about course updates, access, expiry, or important administrative matters;

improving our website, courses, services, and learning experience;

sending email updates, newsletters, marketing information, educational resources, or promotional material where you have subscribed, opted in, or where permitted by law;

meeting legal, accounting, tax, insurance, record-keeping, compliance, and business administration requirements;

protecting our legal rights, intellectual property, platform security, and business interests.

5. Course progress, quizzes, and certificates

When you complete a course through our platform, we may be able to view and record information about your course activity, including:

the course you enrolled in;

lessons or modules accessed;

course progress;

quiz answers and quiz results;

completion status;

certificate issue date;

certificate expiry date.

We use this information to provide the course, confirm completion, issue certificates, provide support, maintain training records, and improve our courses.

If your course access is arranged or paid for by your employer or organisation, we may provide limited training records to that employer or organisation, such as your enrolment status, progress, completion status, certificate issue date, and certificate expiry date.

6. Payment information

Payments may be processed through third-party payment providers connected to our learning platform, such as Stripe, PayPal, LearnWorlds, or other payment processors.

We may receive limited payment-related information, such as your name, email address, billing details, payment status, transaction record, invoice information, and purchase history.

We do not store full credit card details on our own systems. Full payment card details are processed by the relevant third-party payment provider in accordance with their own terms, privacy policy, and security processes.

7. Third-party service providers

We may use third-party service providers to help us operate our business and deliver our courses. These providers may include:

online learning platforms, including LearnWorlds;

payment processors, such as Stripe or PayPal;

website hosting providers;

email marketing platforms;

customer relationship management systems;

analytics providers;

cloud storage providers;

IT, administration, accounting, legal, or professional advisers;

webinar, video hosting, or communication platforms.

These providers may collect, store, or process personal information on our behalf or as independent service providers. We take reasonable steps to use reputable providers and to limit personal information shared with them to what is reasonably necessary for the relevant purpose.

8. Overseas storage or disclosure

Some of our third-party service providers may store or process personal information outside Australia. This may include providers such as LearnWorlds, Stripe, PayPal, email marketing platforms, analytics providers, cloud storage providers, or other technology providers.

Because these providers may operate internationally, your personal information may be stored, accessed, or processed in countries outside Australia.

Where applicable, we take reasonable steps to ensure that overseas disclosure or storage of personal information is handled consistently with Australian privacy requirements.

9. Marketing communications

If you subscribe to our newsletter, join our mailing list, download a resource, register for an event, purchase a course, or otherwise agree to receive updates from us, we may send you emails about:

course updates;

new training opportunities;

educational resources;

webinars and events;

dysphagia, IDDSI, mealtime safety, aged care, disability, or related topics;

promotional offers or launch information;

business updates from Swallowing and Dysphagia Support.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

We may still send you important administrative or transactional emails, such as course access information, password resets, receipts, invoices, certificate information, or important updates about a course you have purchased.

10. Cookies and analytics

Our website and platform may use cookies and similar technologies to:

enable website and platform functionality;

remember user preferences;

support login and account access;

analyse website traffic and user behaviour;

improve the website, platform, and course experience;

support marketing, advertising, or retargeting activities where enabled.

You can adjust your browser settings to refuse or delete cookies. However, some website or platform features may not work properly if cookies are disabled.

11. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include using secure third-party platforms, password-protected systems, restricted access, secure payment processors, and reasonable administrative, technical, and organisational safeguards.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted or stored online.

12. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

provide course access;

maintain training and certificate records;

respond to enquiries and support requests;

meet legal, accounting, tax, insurance, compliance, and business record-keeping requirements;

manage disputes, complaints, or legal claims;

improve our courses and services.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, unless we are required or permitted by law to keep it.

13. Accessing or correcting your personal information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

We may need to verify your identity before responding to a request.

In some circumstances, we may be unable to provide access to certain information, for example where access would affect another person’s privacy, breach confidentiality, compromise security, or where we are legally permitted to refuse access.

14. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

15. Links to other websites

Our website, platform, courses, emails, or resources may contain links to third-party websites or resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policies of any third-party websites you visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The current version will be published on our website or platform. The updated Privacy Policy will apply from the date it is published or otherwise notified.

17. Contact us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact us:

V-Well Allied Health trading under the registered business name Swallowing and Dysphagia Support

Email: Info@SwallowingSupport.com 

Website: https://www.swallowinganddysphagiasupport.com.au/