Terms and Conditions

These Terms and Conditions apply to the use of this website, online learning platform, online courses, digital materials, resources, certificates, and related services provided by V-Well Allied Health trading as Swallowing and Dysphagia Support.

By accessing this website, creating an account, purchasing a course, enrolling in a course, or using any course materials, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you must not use this website, purchase a course, access the learning platform, or use any course materials.

1. About us

This website and the online courses are operated by V-Well Allied Health trading as Swallowing and Dysphagia Support.

In these Terms and Conditions:

“we”, “us” and “our” means V-Well Allied Health trading as Swallowing and Dysphagia Support.

“you” and “your” means the person accessing the website, purchasing a course, enrolling in a course, using the learning platform, or using any course materials.

“course” means any online training, module, lesson, webinar, video, handout, worksheet, quiz, certificate, digital download, or learning resource provided by us.

“platform” means the online learning platform used to deliver the course, including LearnWorlds or any other learning management system we use.

“organisation” means a business, aged care provider, disability service provider, healthcare provider, education provider, government organisation, community organisation, hospital, or other entity purchasing or arranging access to the course for staff, contractors, volunteers, students, or other users.

Our contact details are:

Business name: V-Well Allied Health trading as Swallowing and Dysphagia Support

Website: https://www.swallowinganddysphagiasupport.com.au/

Email: Info@SwallowingSupport.com

ABN: 14674140991

2. Who the course is for

Our courses are designed for general education and professional development purposes. They may be suitable for people who support individuals with swallowing difficulties, texture-modified diets, mealtime safety needs, or IDDSI implementation requirements, including staff working in aged care, disability, health, food service, catering, community care, and related settings.

The course is not designed to replace individualised clinical advice, workplace training requirements, professional supervision, or organisation-specific policies and procedures.

3. Educational and clinical disclaimer

The information provided in our courses and materials is for general education and training purposes only.

Our courses and materials do not constitute:

individual speech pathology assessment;

individual swallowing assessment;

medical advice;

diagnosis;

dietetic assessment or advice;

nursing assessment or advice;

emergency advice;

personalised clinical recommendations;

workplace competency assessment;

formal clinical supervision;

a substitute for a person’s mealtime management plan, swallowing care plan, nutrition plan, care plan, clinical report, medical plan, or other individualised documentation;

a substitute for your organisation’s policies, procedures, training, supervision, governance, incident management, or quality systems.

You must always follow the relevant person’s individual recommendations, care plans, mealtime management plans, Speech Pathology recommendations, Dietitian recommendations, medical advice, workplace policies, and applicable laws, regulations, standards, and professional obligations.

If you are concerned about a person’s swallowing, nutrition, hydration, choking risk, aspiration risk, mealtime safety, or health, you should seek advice from an appropriately qualified health professional. In an emergency, call emergency services immediately.

4. No guarantee of clinical outcome

While we aim to provide practical, accurate, and useful education, we do not guarantee that completion of a course will prevent choking, aspiration, malnutrition, dehydration, adverse incidents, hospitalisation, clinical deterioration, complaints, regulatory action, or any other outcome.

Mealtime safety and dysphagia management depend on many factors, including individual clinical needs, staff training, staffing levels, documentation, communication, food preparation, food service systems, supervision, organisational policies, and ongoing monitoring.

5. Account registration and user information

To access a course, you may need to create an account on the platform. You agree to provide accurate, current, and complete information when creating an account, purchasing a course, or enrolling in a course.

You are responsible for keeping your login details confidential. You must not share your login details with another person unless we have expressly agreed in writing.

You are responsible for all activity that occurs through your account.

If you believe your account has been accessed without authorisation, you must contact us as soon as possible.

6. Individual licence

Unless otherwise agreed in writing, course access is provided to you as an individual user only.

An individual licence allows one person to access and complete the course. It does not allow you to share your account, login details, course materials, videos, handouts, slides, quizzes, certificates, or other resources with any other person.

7. Organisation, group, and staff access

If an organisation purchases or arranges course access for multiple staff members, contractors, volunteers, students, or other users, the organisation must purchase or arrange the appropriate number of seats, licences, enrolments, or user accounts.

Unless otherwise agreed in writing:

each learner must have their own individual account;

one account must not be shared between multiple people;

course access must not be transferred to another person after the account has been activated or the course has been accessed;

course materials must not be copied, uploaded to internal learning systems, circulated by email, printed for distribution, or used for internal training outside the purchased licence;

the organisation must ensure that its users comply with these Terms and Conditions.

We may suspend or terminate access if we reasonably suspect that accounts are being shared or used outside the agreed licence terms.

8. Course access period

Your access period will be as stated on the course sales page, order confirmation, invoice, licence agreement, or other written communication from us.

If no specific access period is stated, access is provided for 12 months from the date of enrolment or purchase.

After the access period ends, your access to the course may expire unless renewed, extended, or otherwise agreed in writing.

9. Certificates of completion

A certificate may be issued when a learner completes the required course components, which may include watching required lessons, completing quizzes, or meeting other completion requirements.

A certificate confirms completion of the online training only. It does not confirm that the learner is clinically competent, workplace competent, authorised to make clinical decisions, authorised to diagnose dysphagia, authorised to prescribe texture-modified diets or thickened fluids, or authorised to replace professional assessment or organisation-specific competency processes.

Certificates may include the learner’s name, course name, completion date, expiry date, and other relevant details.

Unless otherwise stated, certificates are valid for 12 months from the date of completion. We recommend refresher training after this period, or earlier if required by your organisation, role, workplace policy, industry standards, or clinical governance requirements.

10. Course content and updates

We may update, change, remove, replace, or improve course content from time to time.

We make reasonable efforts to keep course content accurate and relevant, but we do not guarantee that all content will remain current at all times. You are responsible for ensuring that you follow current laws, standards, guidelines, policies, and clinical recommendations relevant to your role and workplace.

Where the course refers to external frameworks, tools, organisations, websites, guidelines, or resources, those external materials may change over time and are not controlled by us.

11. Payments, pricing, and GST

Course fees are listed on the website, platform, invoice, proposal, or written quotation.

Prices may change from time to time. Unless otherwise stated, the price payable is the price displayed or agreed at the time of purchase.

All payments must be made using the payment methods available through the website, platform, invoice, or as otherwise agreed in writing.

If GST applies, prices may be stated as inclusive or exclusive of GST. Where applicable, GST will be shown at checkout, on the invoice, or in the relevant purchase documentation.

Payment processing may be handled by third-party payment providers such as Stripe, PayPal, LearnWorlds, or other providers. We do not store full credit card details on our own systems.

12. Refunds and cancellations

We aim to be fair and transparent with refunds and cancellations.

Unless otherwise required by law or agreed in writing, we do not provide refunds for change of mind, choosing the wrong course, failing to complete the course, no longer needing the course, or not using the course after access has been provided.

If you believe you have purchased the wrong course or made an error during purchase, please contact us as soon as possible.

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, remedy, or protection that cannot be excluded, restricted, or modified under the Australian Consumer Law or any other applicable law.

If a course or service fails to meet a guarantee that applies under the Australian Consumer Law, you may be entitled to a remedy. The remedy will depend on the circumstances and the nature of the issue.

We may, at our discretion, consider refund requests where:

duplicate payment has occurred;

the wrong course was purchased and no access has been used;

there is a technical issue that prevents access and we are unable to resolve it within a reasonable time;

there are exceptional circumstances; or

we are required to provide a remedy by law.

To request a refund, you must contact us in writing at [insert email address] and provide your name, email address, course purchased, date of purchase, reason for the request, and any relevant supporting information.

13. Technical access and platform availability

Course access depends on internet access, compatible devices, browser settings, platform availability, and third-party technology providers.

We make reasonable efforts to ensure the course is accessible through the platform, but we do not guarantee uninterrupted, error-free, or continuous access.

We are not responsible for issues caused by your internet connection, device, browser, workplace firewall, security settings, software, third-party outages, or factors outside our reasonable control.

If you experience technical issues accessing the course, please contact us and we will take reasonable steps to assist.

14. Acceptable use

You must use the website, platform, courses, and materials lawfully and respectfully.

You must not:

use the course or platform for unlawful purposes;

share your login details with another person;

copy, record, reproduce, download, distribute, sell, license, upload, publish, modify, or adapt course content unless expressly permitted;

screen record, photograph, copy, or otherwise capture videos, slides, quizzes, handouts, or other course materials except where we have expressly allowed download or use;

remove copyright notices, watermarks, branding, disclaimers, or ownership notices;

use our course materials to create competing training, courses, resources, presentations, or services;

upload course materials to another website, intranet, learning management system, shared drive, social media platform, artificial intelligence tool, or public or private repository;

interfere with the operation or security of the website or platform;

attempt to gain unauthorised access to any account, system, course, or data;

behave in a way that is abusive, threatening, defamatory, discriminatory, harassing, misleading, or otherwise inappropriate.

We may suspend, restrict, or terminate access if we reasonably believe you have breached these Terms and Conditions.

15. Intellectual property

Unless otherwise stated, all intellectual property rights in the website, courses, videos, slides, handouts, worksheets, templates, quizzes, assessments, images, graphics, written content, branding, logos, and other materials are owned by or licensed to us.

You are granted a limited, non-exclusive, non-transferable licence to access and use the course materials for your own learning during the access period, subject to these Terms and Conditions.

You do not acquire ownership of any intellectual property by purchasing, accessing, or completing a course.

You must not use our intellectual property in a way that suggests endorsement, partnership, approval, or affiliation unless we have agreed in writing.

16. Third-party content and links

The course or website may refer to third-party websites, resources, frameworks, guidelines, products, services, videos, images, or materials.

Third-party content is provided for general information or educational context only. Unless expressly stated, we do not control, endorse, or accept responsibility for third-party content, websites, products, services, or resources.

You access third-party websites and resources at your own risk and subject to their own terms and policies.

17. User-generated content and communications

If the platform allows comments, discussions, questions, community participation, messages, assignments, quiz responses, or other user-generated content, you are responsible for the content you submit.

You must not submit content that is unlawful, confidential without permission, abusive, discriminatory, defamatory, misleading, offensive, or infringing another person’s rights.

We may moderate, edit, remove, or refuse user-generated content where we consider it appropriate.

By submitting content through the platform, you give us permission to use, store, display, and respond to that content for the purpose of delivering the course, providing support, improving our services, and administering the platform.

18. Privacy

Your use of the website, platform, and course may involve the collection and handling of personal information.

Our handling of personal information is explained in our Privacy Policy, which is available at [insert privacy policy link].

By using the website, platform, or course, you acknowledge that you have read and understood our Privacy Policy.

19. Marketing communications

If you subscribe to our newsletter, join a mailing list, download a resource, register for an event, or otherwise opt in to marketing communications, we may send you emails or updates about our courses, services, resources, events, or related information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

20. Business and organisation purchasers

If you purchase a course on behalf of an organisation, you warrant that you have authority to make the purchase and bind the organisation to these Terms and Conditions.

The organisation is responsible for ensuring that its staff, contractors, volunteers, students, or other users comply with these Terms and Conditions.

The organisation remains responsible for its own clinical governance, workplace training, supervision, competency assessment, policies, procedures, documentation, incident management, staffing, and compliance obligations.

Completion of our course does not transfer responsibility for workplace systems, clinical governance, quality systems, or regulatory compliance to us.

21. Limitation of liability

To the maximum extent permitted by law, we exclude liability for any loss, damage, cost, expense, injury, claim, or liability arising from or connected with your use of the website, platform, course, materials, or information provided by us.

To the maximum extent permitted by law, we are not liable for indirect, consequential, incidental, special, or economic loss, including loss of profits, loss of revenue, loss of opportunity, loss of data, loss of goodwill, business interruption, reputational damage, or regulatory consequences.

Nothing in these Terms and Conditions excludes, restricts, or modifies any right, remedy, consumer guarantee, or liability that cannot be excluded, restricted, or modified under the Australian Consumer Law or any other applicable law.

Where our liability cannot be excluded but can be limited, our liability is limited, at our option, to one or more of the following:

supplying the relevant service again;

paying the cost of having the relevant service supplied again;

providing a refund where required by law.

22. Indemnity

To the maximum extent permitted by law, you agree to indemnify us against any loss, damage, cost, expense, claim, or liability arising from your breach of these Terms and Conditions, misuse of the course or platform, infringement of intellectual property rights, unauthorised sharing of course materials, or use of the course in a way that is inconsistent with these Terms and Conditions.

23. Suspension and termination

We may suspend, restrict, or terminate your access to the website, platform, course, or materials if we reasonably believe that:

you have breached these Terms and Conditions;

your account is being shared or misused;

payment has not been made or has been reversed;

you have infringed our intellectual property rights;

your use creates legal, security, technical, reputational, or operational risk;

we are required to do so by law or by a platform provider.

Suspension or termination does not affect any rights or obligations that have already arisen.

24. Force majeure

We are not responsible for delay, failure, interruption, or inability to perform our obligations where this is caused by events outside our reasonable control, including platform outages, internet failures, cyber incidents, natural disasters, public health events, government actions, industrial disputes, supplier failures, payment provider outages, or other events beyond our reasonable control.

25. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

The current version will be published on the website or platform. The updated Terms and Conditions will apply from the date they are published or otherwise notified.

If you continue to use the website, platform, or course after the Terms and Conditions are updated, you will be taken to have accepted the updated Terms and Conditions.

26. Severability

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that part will be severed to the extent necessary, and the remaining parts will continue to apply.

27. No waiver

If we do not enforce a right under these Terms and Conditions, this does not mean we waive that right. Any waiver must be in writing.

28. Governing law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

You and we submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

29. Contact us

If you have any questions about these Terms and Conditions, please contact us:

V-Well Allied Health trading as Swallowing and Dysphagia Support

Email: Info@SwallowingSupport.com

Website: https://www.swallowinganddysphagiasupport.com.au/